Free delivery worldwide for purchases over 40€

FAQ

How do I know which size is right for me?

Easy! You can find all of our t-shirt’s measurements in our Size Guide. You can’t go wrong if check out all the info there, even better if you measure a t-shirt you already have and choose the size that is the closest match.

 

Can I personalise my t-shirt?

Yes! You can customise any of our t-shirts by choosing your favourite colours, both of the shirt and the lettering. You can play around with the colours and get an idea of what combinations best suit you. We also have our Design Your Own section, where, as well as choosing your colours, you can also change the font on any messages available on our site, or even choose your own! Tell us how you want your perfect t-shirt to look and we’ll do our very best to make it a reality. We’re only a WhatsApp message or an email away!

 

I believe it’s important to know if products I buy are manufactured in a sustainable way. Can I learn more about this?

Absolutely. We feel exactly the same way. That’s why we’ve carefully sourced suppliers that share our concerns and values, even if that means we have to pay a little more.

Our t-shirts are made from 100% organic cotton and are certified OCS by ECOCERT Greenlife. OCS, Organic Content Standard, provides an independent certification that textiles are made with organically grown materials and guarantees the traceability and integrity of the raw materials during all stages of manufacturing.

They’re also Oeko-Tex® Standard 100 certified, which guarantees that raw materials, intermediate and end products at all stages of production contain no substance harmful to people or to the environment. Our supplier is also a member of the Fair Wear Foundation, an organisation committed to implementing and maintaining a Code of Conduct that works to verify and improve workplace conditions for workers in the garment industry.

 

How can I know that your t-shirts are good quality?

This is one of our top priorities. As well as being certified 100 % organic, our t-shirts are made from combed cotton (a process which eliminates shorter fibres and makes for better texture, washability and durability) and is ringspun (meaning it’s been through a spinning process that softens, straightens and refines each fibre).

Our t-shirts also have a 175 GSM. GSM (Grams per Square Metre) measures the thickness and density of the fabric, a higher GSM means better quality and comfort, as well as being softer to the touch. Our t-shirt’s side seams also ensure the best fit and a feminine silhouette.   

What is your returns policy?

If even after checking the measurements of our t-shirts you still find yourself needing to exchange it for a different size, we’ll take care of you. If you live within the European Union, the first exchange is free, and we’ll pay the return shipping costs. We’ll also cover the shipping costs (for anywhere in the world) in the unlikely event that the product is defective in any way. 

If you’d like to exchange your t-shirt for reasons other than the wrong size or some kind of defect, or you’d just rather return it and get your money back, the shipping costs are covered by the client.

Returns – whether for an exchange or for a refund – can be made within 30 days from the date of our email confirming your order has been shipped. You just need to let us know by emailing us at info@passeatta.com and sending your t-shirt back within 5 business days.

We’ve chosen a lengthy returns period, so you have enough time to make sure you’re happy with your purchase. And so, it’s important that, if you need to, you get in touch with us within these 30 days. It’s also vital that the t-shirt shows no signs of use and that it is returned in the same condition in which it was sent, with the tag still attached and together with the bag it came in (in the case of refunds).  

What are the wash and care instructions?

They’re simple! Just follow the following recommendations:

- We recommend turning the shirt inside out before washing and drying;

- Wash at a maximum temperature of 40° (machine or hand);

- Tumble dry on low

- Don’t iron over the lettering or printed decoration

- Do not bleach

 

What’s the delivery fee?

The shipping cost varies according to the final destination and to the total weight of the delivery. Our products are sent from Lisbon and prices are calculated automatically after your products have been selected and you can be seen when you view your shopping cart. Delivery is free if you spend more than €40.

 

Where do you deliver to?

We deliver worldwide.

  

How can I pay for my purchase?

When you get to the end of the checkout process on our site you’ll be given three payment options:

- Bank transfer

- Mulitbanco Payment (for Portugal only)

- PayPal (through which you can pay with credit card)

If you choose one of the first two options, you’ll be sent an email with the relevant bank details or the Multibanco reference number. The payment can be made at any Portuguese ATM (multibanco) or via online banking. If payment is not made within 3 business days, your order will be automatically cancelled.

 

Are the payment methods safe?

Yes, all transactions take place through SSL protected connections, which means that communications between our clients and our store are encrypted, guaranteeing your privacy and security.

 

When will my order get to me?

We do our best to make sure you get your order as soon as possible. All orders are processed and sent within 6 business days. For deliveries in Portugal, it should take one business day for your order to be delivered. For other European countries, approximately 3-5 business days + the time to deliver internally. For the rest of the world it can take an avarage of 7 business days + the time to deliver internally. Outside the EU, depending on the country, deliveries maybe subject to customs fees. Delivery times could be longer than expected around public holidays in Portugal or the destination country.

 

And what if I still haven’t received my order?

If your order takes longer than the average delivery time, please shoot us an email at info@passeatta.com.

 

Will you share my email with third parties?

No, your details are safe with us and we work in accordance with the EU’s General Data Protection Regulations of 2018. Check out our Privacy Policy page for more information.

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